Privacy Policy

1. Who We Are

StudyVault is an online study and flashcard platform for Australian students. In this Privacy Policy, "StudyVault", "we", "us", and "our" refer to the operator of the StudyVault service.

2. Information We Collect

We may collect the following categories of information:

• Account information, such as your name, email address, password hash, subscription status, and account preferences.
• Study content you create or store, including generated flashcards, saved cards, custom decks, study folders, and synced progress data.
• Usage information, such as study activity, generation counts, save limits, device/session activity, and interactions with the service.
• Payment and billing information handled through Stripe or another payment provider. We do not store full card numbers on our servers.
• Technical information such as browser type, device information, approximate IP-based location, diagnostic logs, and performance/error data.
• Locally stored browser data, including local storage used for sessions, saved study state, and syncing across tabs.

3. How We Use Information

We use personal information to:

• Provide the StudyVault service and maintain user accounts.
• Generate flashcards, store your content, sync your study data, and display progress across devices or sessions.
• Process subscriptions, payments, renewals, and billing management.
• Monitor plan limits, save limits, generation limits, and fraud or abuse risks.
• Improve product quality, fix bugs, monitor uptime, and develop new features.
• Communicate with you about support, account changes, billing issues, security notices, and service updates.
• Comply with legal obligations and enforce our Terms of Service.

4. AI-Generated Content

When you upload notes, paste content, or generate flashcards, that content may be processed through AI services we use to provide the StudyVault generator. You should not upload sensitive personal information, health records, government identifiers, or confidential third-party material unless you have the right to do so.

5. Payments

Paid subscriptions are processed through Stripe or another third-party payment provider. Payment providers may collect payment details, billing addresses, and transaction information in accordance with their own privacy policies. StudyVault receives billing-related information needed to confirm payment status, manage subscriptions, and provide customer support.

6. Cookies and Local Storage

StudyVault uses browser storage and similar technologies to keep you signed in, store study state, remember preferences, sync certain actions across tabs, and improve usability. If you clear browser storage, some locally stored content or session information may be removed.

7. When We Share Information

We do not sell personal information. We may share information:

• With service providers who help us operate StudyVault, such as hosting, database, analytics, logging, email, AI, and payment providers.
• When required by law, legal process, or regulatory obligation.
• To investigate fraud, security issues, abuse, or violations of our Terms.
• As part of a business transfer, merger, acquisition, restructure, or sale of assets.

8. Data Retention

We keep personal information for as long as reasonably necessary to operate the service, provide support, maintain records, comply with legal obligations, resolve disputes, and enforce agreements. We may delete or de-identify data when it is no longer needed.

9. Security

We take reasonable steps to protect personal information using technical and organisational safeguards. However, no online service can guarantee absolute security, and you use the service at your own risk.

10. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information. You may also request account deletion or ask questions about your data by contacting us at privacy@studyvault.au or support@studyvault.au.

11. Children and School Use

StudyVault is designed for students, but accounts should only be created and used in accordance with applicable laws, school policies, and parental or guardian requirements where relevant. If you believe a child has provided personal information inappropriately, contact us and we will investigate.

12. International Processing

Your information may be processed or stored in countries other than your own, depending on the service providers we use. Where this occurs, we take reasonable steps to ensure data is handled with appropriate safeguards.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we may update the date above and take reasonable steps to notify users where appropriate.

14. Contact Us

For privacy questions, access requests, or deletion requests, contact:

• privacy@studyvault.au
• support@studyvault.au